Shipping Information:

We will ship orders within 24hrs of receipt. Depending on the UPS shipping method you chose during checkout, your order should arrive within 3-10 days.

Customer Service: - Our mission is 100% customer satisfaction.


If you are not satisfied with your purchase please let us know. We'll do what we can to remedy the situation. If all else fails, we will gladly issue you a full refund for any product purchased from om-Goods.com within 30 days of the original order date.

Returns & Exchanges:

We make returns simple!

• Contact us to obtain an RMA (return merchandise authorization)
• Pack up your items nice and snug - please use the original shipping container
• Ship the items back to our San Diego store

OM-Goods.com
Returns - RMA #
1311 33rd Street
San Diego, CA 92102


Important!

• Don't forget to contact us to obtain an RMA (return merchandise authorization)
• Please select a shipping method that provides a tracking number and delivery confirmation. om-Goods is not responsible for a lost return where the customer cannot produce proof of delivery.
• Please be advised that we cannot process any returns or exchanges without the original packing slip/invoice. Please include your original packing slip/invoice
• We cannot refund your shipping costs.

Frequently Asked Questions:

• When will I received my refund? Upon receiving your returned items, your refund will be processed as quickly as possible and will be credited to your original payment method.
• Do you sell wholesale? We certainly do. Please contact us and we'll let you know the details.

Can I carry liquids in my tiffin? I'd say no, but that does not mean you can't try ;) Traditional tiffins are not designed to carry liquids like broths or even water. You could certainly store stews and other "thick" liquids.